At Lobo Mexicano® Mezcal, we work to ensure that each delivery meets the quality standards that distinguish us. However, we understand that exceptional situations may arise. These are our return and refund policies, designed to protect your customer satisfaction and maintain the integrity of our products.

1. General Conditions

Due to the nature of our craft beverages and the regulations governing alcoholic products, returns or exchanges are limited to the following:

• Products damaged during shipping.
• Manufacturing defects.
• Delivery errors (incorrect product).

Note: Returns for change of mind are not accepted once the order has been delivered.

2. Damaged or Defective Products

If you receive a product that is visibly damaged, broken, or defective, you must:

• Notify us within 24 hours of receipt of the order.
• Send an email to alfa@lobomexicanomezcal.com, attaching:
  • Clear photos of the damaged or defective product.
  • Order number and description of the problem.

We will evaluate your application and, if appropriate, offer you the following options:

• Shipping a replacement product at no additional cost.
• Full refund of the affected product.

3. Errors in Submission

If you receive an incorrect product, you must:

• Contact us within the first 24 hours after delivery.
• Provide evidence of the error (photograph of the product received along with the package label).

Once the error is confirmed, we will manage:

• Shipping the right product at no extra cost.
• A refund, if you prefer, and the wrong product is returned to our facility.

4. Refund Process

Refunds will be made under the following conditions:

• Verification that the product meets the requirements for return.
• The refund will be processed through the same payment method used in the purchase.
• The time frame for the refund to be reflected will depend on your financial institution, with an estimated time of 5 to 30 business days.

5. Exceptions to the Return Policy

The following cases will not be eligible for return or refund:

• Products opened, consumed, or handled without evidence of damage or defect.
• Damage caused by the customer after delivery.
• Requests outside the established period of 24 hours after receipt.
• Change of mind about the purchase.

6. Liability for Return Costs

• If your return request is approved, Lobo Mexicano® Mezcal will cover the shipping costs related to the replacement of the product.
• In the event of a refund, only the cost of the affected product and the original shipping cost will be refunded.

7. Contact for Customer Support

For any questions, clarifications or management related to returns and refunds, we are at your disposal at:

• Email: alfa@lobomexicanomezcal.com
• Phone: (33) 3106 4962